The endless debate rages on as to how and what twitter as a social platform can do for sport. We started the weekend with New York Giants defensive lineman Osi Umenyiora trying to use the medium to help Lawrence Taylor buy back his Super Bowl ring…provided Umenyiora found a million followers. Then we had NASCAR cutting a “deal” with Twitter to help manage and effectively market the medium to the sport’s uberloyal fan base, starting with the Pocono 400 in June.
One great idea, one poor one. Why?
Below are some thoughts we put in the updated Sports Publicity text which will come out in November on twitter usage. In the case of an individual athlete, the idea that “I will do this if I get to a million followers” has jumped the shark. It hasn’t worked with charities for the most part, and is becoming white noise with athletes and other sin the entertainment field trying to get a mass following “just because.’ The social media audience is becoming more savvy, and the days of quality followers that can be used to merchandise brands or other partners is becoming more important than just volumes of passive followers, many of whom may be spam or may never actually read or engage in anything that the “prominent figure” endorses . There is also a growing backlash from athletes and others who try to openly use twitter growth or Facebook likes as a ploy to help a charity or a brand.
If the effort was sincere, then why not just support the effort with the fan base you have cultivated, and use traditional media to help grow the word as well? Sincerity in cause and brand marketing is much more important than “follow me.” The other need is for consistency of message. The ability for athletes or any celebrity to endorse one brand this week and another random one the next is getting more and more difficult. People want to be cultivated and want to see a steady message, not some willy nilly shoutouts. Sure there are a few exceptions…an Oprah shoutout or something that Shaquille O’Neal may like carries weight because their work in cultivating followers has taken time and has been proven effective. It is very, very difficult to replicate, especially when someone is pleading for followers with no real backup.
Umenyiora’s appeal is a great example of what happens when the request for followers rings hollow. It is great that he got to 50,000 plus followers. That is the core he should work with and that is still a powerful group that will grow, so long as he seems sincere in his efforts. Otherwise the white noise gets louder.
Now NASCAR is a different story. Their athletes are marketing machines, they appear sincere in their outreach and the fans are looking for more interaction. They rarely have to seek, fans seek them and will follow.
NASCAR has also allowed, as we have seen in previous races, to use social media platforms for drivers and crews in race, the biggest result of which was Brad Keselowski tweeted from his car a photograph he had just shot of a jet-dryer truck engulfed in flames right after having been rammed by driver Juan Pablo Montoya. He added 100,000 Twitter followers in a few minutes because of his content and the viral nature of the shot.
The partnership with Twitter will support live race broadcasts. During a race, when fans click on #NASCAR, search for #NASCAR on Twitter.com or visit twitter.com/#NASCAR, they will reach a Twitter platform scrolling the most relevant tweets from NASCAR drivers, families, teams, commentators, celebrities and other racing fans and personalities. Twitter.com/#NASCAR will be available starting with the Pocono Raceway race weekend and then on June 10 in conjunction with TNT’s first of six television broadcasts of the NASCAR Sprint Cup Series season.
Smart way for the medium to embrace, and for sure a good litmus test of proactive brands who will not have to beg for exposure. The exposure will come to them. Quality beats quantity.
Now those points…
One, it’s not for everyone.
Just like parties or driving fast cars, social media is not a practice for everyone. Coaches, athletes, even some brands may be risk averse or simply not have that much to say. Therefore participating in a social media campaign of any kind is not something that everyone must do. Understanding and following what is going on from a distance makes sense, so being on twitter or Facebook from a monitoring standpoint is a great thing to do. If you have nothing to say, or add, then don’t say or add anything.
However understanding what is going on is important. Silence can be the best form of intelligence.
Two, Size doesn’t always matter.
When social media exploded there was a burst to get to large number of followers. However social media is about peer to peer engagement of thoughts and ideas. Making sure you, your client, your business partner have the right followers, whether they are 20 or 20,000, is just as important as having a million in many cases.
Three, know who is in your posse.
Many people sign on to twitter or Facebook, Google Plus or engage in LinkedIn or any other social platforms and never bother to see who is following them or why they are following them. Ask from time to time; check your lists for spammers or unusual content, block those who are offensive to you. Just like people at a party in your house, responsibly managing your lists is an important piece of business maintenance. Then, knowing who and what is being said amongst your user groups will make your social media engagement just as valuable and effective as anything else you do in communications.
Four, ask questions.
Make sure you ask people why they are following you if you don’t know. Drop a question from time to time to some followers. It is important to be involved in the social space if you choose to be, so engage when you can.
Five, speak when you have something to say.
Many people fall into the trap of speaking just for the sake of saying something. Don’t. If you have an idea, a link, a story to communicate then do so, and make sure it is reflective of your overall social strategy. Don’t just post something because you haven’t said anything in a while and feel a need to do so.
Six, remember who you represent
Sometimes people think that they can separate their personal thoughts from their professional by using a “this is my thought not my company” disclaimer. That can be a big mistake. We are all intertwined for better or worse, and the alter ego idea in the digital space does not work. You speak for all those you represent at all times, so always have those around you in mind.
Seven, watch the chains that bind you
It is very easy to comment on a photo or a public chain in social media. Once you are on it you can lose control of those ties and they can spin very easily into a questionable area of comment, whether you are still commenting or intended to be part of a conversation that grew or not. Cut the ties after you comment, it will save you a lot of headaches.
Eight, watch the inference.
We lose all nuance with the printed word, despite the addition of emotions and small catch phrases. If something gets lost in the printed word pick up the phone and call the person. A little voice contact can take much of the sting out of a misguided email, post or tweet.
Nine, Think before your post.
The biggest mistakes made in social media come from those who react emotionally. Be professional, pause and then say what you have to say. Once a thought is out the amount of time taken to retract or clarify will cut away from all the productive time you have.
Ten, Be Genuine and Creative
Don’t use social platforms to create white noise or endless useless chapter about a subject you are working with or promoting. Make your platform as much editorial as advertorial and as diverse as you can. It is social, so be social while balancing the work effort. Social media provides lots of opportunities for us to connect with people from around the world that we would not normally be able to.